Last updated: October 30, 2026
Our shipping service
HighFree offers free standard shipping on every order to the 48 contiguous United States and Washington, D.C. There is no minimum order value. Orders are dispatched from U.S. fulfillment locations. We do not ship to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, other U.S. territories, APO/FPO/DPO military addresses or destinations outside this service area.
Order cutoff and processing
Our daily order cutoff is 2:00 PM Pacific Time (America/Los_Angeles), Monday–Friday. Orders placed by the cutoff are processed within 1–2 business days. Orders placed after the cutoff, on weekends or U.S. public holidays enter processing on the next business day. Business days are Monday–Friday, excluding U.S. public holidays.
Transit and estimated arrival
Standard transit is approximately 3–7 business days after dispatch. Including processing, estimated total delivery is 4–9 business days. These timeframes are estimates. Weather, carrier disruptions, holidays, address errors and other circumstances may cause delays. If an order is delayed, contact us so we can check its status.
Tracking and delivery
We email tracking information when an order is dispatched. Tracking may take time to show the first carrier scan. Some orders may arrive in separate parcels at no additional shipping charge. Please use a complete, accurate street address and monitor the tracking details. Email us promptly if a parcel appears lost, arrives damaged, or is marked delivered but cannot be found. We will investigate with the carrier and work with you toward an appropriate resolution.
Changes and cancellations
Email us as soon as possible to request an address correction or cancellation. We can make changes before fulfillment when operationally possible. Once dispatched, changes may not be available; eligible items can be returned under our Return and Refund Policy.
Prices and sales tax
Prices are in U.S. dollars. Applicable state and local sales taxes are automatically calculated and collected at checkout where required, based on the delivery address and applicable rules. The final total is displayed before payment. Shipping remains free.
HighFree
Operated by YAEMART SHANGHAI CORPORATE
Room 602B, Floor 6, No. 370, Pudian Road, Pilot Free Trade Zone, Shanghai 200122, China
Email: service@highfree.shop
Customer service: Monday–Friday, 9:00 AM–6:00 PM Pacific Time (PT), excluding U.S. public holidays.